BOOKING INFORMATION

Clear arrangements.
Before we begin.

Know what you are booking, what it costs and how to contact us if your plans change.

NAIROBI ROOTS. A WIDER CONVERSATION.

01 / BOOKING

Choose an appointment or discuss a programme.

Use our Google Calendar link to view appointment details and available times. Check the appointment type, duration, location or online format, timezone and any fee before confirming. A discovery call discusses fit and next steps; it is not a therapy session unless expressly described and agreed as one.

For organisations, a discovery call starts the briefing process. A programme date and delivery scope are confirmed separately in writing.

Book a discovery call

02 / SCOPE & FEES

Your agreement should say what is included.

Before payment, confirm the service, practitioner or facilitator, date, duration, delivery mode, fee and payment schedule. Corporate proposals should identify headcount, materials, travel and any follow up or reporting included in the price.

Use the payment instructions supplied for your booking. If the website, calendar and quotation appear to differ, contact us before paying so the details can be clarified in writing.

03 / CHANGES & CANCELLATIONS

Tell us as soon as your plans change.

How do I reschedule or cancel?

Use the option in your booking confirmation where available, or contact hello@keightwellness.com or WhatsApp +254 746 007 434. Include your name, appointment date and requested change. Avoid sending sensitive personal information.

Will there be a cancellation charge?

Any cancellation deadline, charge, refund condition or transfer restriction must be stated in the terms supplied before you commit. Ask for clarification if those details are missing. This page does not set an additional cancellation penalty.

What if I arrive late or miss a session?

Contact us promptly. Whether a session can continue, move or be rebooked depends on availability and the conditions agreed for your booking. Do not assume an extension or replacement slot is available.

What if KeightWellness needs to change the booking?

We will contact you using your booking details to discuss the available arrangements. Any replacement date or refund for services not delivered will be addressed under your agreement and applicable consumer rights.

What about books purchased on Selar?

Check the product description and checkout terms on Selar, including format, delivery and any refund conditions. For a purchase problem, keep your order reference and contact the support channel shown on your receipt.

04 / PARTICIPATION & PRIVACY

A respectful working arrangement.

Private services require a suitability discussion and informed consent. Organisers should tell us about relevant access needs before an event. Personal sharing in group activities is voluntary. Recording, photography and reuse of materials require prior agreement and appropriate participant permission.

Share only the information needed to arrange your booking. Read our privacy information for enquiry and booking channels.

05 / QUESTIONS & CONCERNS

Start with a direct conversation.

Email hello@keightwellness.com with your booking reference, a brief description of the issue and the resolution you are seeking. We will explain the next steps. Nothing on this page is intended to exclude rights that apply under Kenyan consumer law.

Updated 14 October 2026. Service specific written terms should be read alongside this page.

YOUR NEXT STEP

Start with what is happening.

We can discuss what you need and what the next step could look like.